Lastra 3D Magic Support

For help with Lastra 3D Magic, email lastra.sant.ma@icloud.com.

Include your app version/build, device model, iOS or iPadOS version, the feature involved and a short description of what happened. If useful, attach a screenshot with private information hidden. Do not send passwords, private access codes, API keys or payment-card details.

Purchases and missing credits

Open Credits & Plans and sign in with the same Apple account you used in the app before. Use Restore Purchases to retry delivery of eligible verified purchases. Extra credit packs do not renew. Monthly credit plans renew through Apple unless canceled; unused credits carry over. A refund may reverse the credits associated with the refunded purchase.

Recover an interrupted generation

Open Credits & Plans, then Account, then Pending Photos or Pending Videos. Check the existing request before starting a replacement. Recovery checks do not create another generation charge. A request may remain pending while the provider result is uncertain; contact support if it does not resolve.

Manage or cancel a subscription

In the app, open Credits & Plans and tap Manage Subscriptions. Canceling renewal does not remove credits already delivered; a refund is a separate action. Apple handles payments and refund requests. See https://support.apple.com/118223 for Apple's refund guidance.

Delete an account or local work

Open Credits & Plans, then Account, to request account deletion. Deleting an app account does not cancel an Apple subscription or delete copies exported to Photos. See the Privacy Notice for details about retained accounting records and media.

My Creations is stored on your device. Save important creations to Photos before removing the app.

Privacy and terms

Privacy Notice: Read the Privacy Notice Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/